Gigaondes

Once a microwave link is live, the work does not stop at handover. Tower alignment drifts with thermal expansion, antenna mounts loosen in monsoon winds, and spectrum interference shifts as neighboring networks grow. The Ongoing Support Package is built for operators who need a predictable maintenance rhythm rather than a reactive call-out model.

This package covers scheduled site inspections, RF path verification, and firmware updates for the radio units we install. Each visit follows a documented checklist: antenna torque checks, waveguide pressurization readings, backup battery health, and a full sweep of the transmission path for new obstructions. Findings are logged in a shared report that your engineering team can review within two working days.

What makes this different from a standard warranty is the cadence. Instead of waiting for an alarm, we run quarterly health checks on every tower under contract. If a reading falls outside the agreed threshold, we flag it before it becomes a service interruption. For corporate server networks that move large data volumes overnight, this early warning matters more than a fast repair time.

The package also includes a direct line to our field engineers, not a general support queue. When you call, you reach someone who knows your site history, your frequency plan, and the specific equipment on your towers. That context shortens every troubleshooting session and reduces the back-and-forth that usually eats up an outage window.

For teams that manage multiple sites across Selangor and the surrounding corridor, the Ongoing Support Package can be structured around a shared maintenance calendar. That way, one visit can cover several towers in the same region, which cuts travel time and keeps the network consistent. If you are planning a network expansion or replacing aging infrastructure, this package can also be paired with a site audit to establish a baseline before new equipment goes up.

To discuss coverage for your existing towers or to include this package in a new deployment, contact our operations team. We will map your current infrastructure and outline a maintenance schedule that fits your data transfer requirements.