We collect the details you submit through our contact forms: your name, company name, email address, phone number, and the message you write. When you request a technical consultation, we may also record the location of your planned tower site and the size of your server network. Our servers automatically log technical data such as browser type, device model, and the pages you visit, which helps us maintain service stability.

Our website uses essential cookies to keep the site functional and to remember your preferences during a session. We also use analytics cookies to understand which pages are most relevant to infrastructure planners and network engineers. These cookies do not store sensitive information, and you can disable them in your browser settings without losing access to our content.

We process personal data to respond to your inquiries, prepare site feasibility assessments, and schedule technical discussions about microwave transmission towers. If you represent a corporate client, we may use your contact details to send follow-up documentation about network architecture options. We do not sell your data, and we do not use it for unrelated marketing campaigns.

Contact form submissions are stored for up to 24 months so we can reference past conversations when you return with a new request. Technical site data is kept for the duration of an active project and for 12 months after completion, which allows us to support maintenance and warranty discussions. After these periods, records are deleted or anonymized.

We use hosting providers located in Malaysia and Singapore to store our website and email systems. Analytics data is processed by a third-party measurement service that aggregates page views without identifying individual visitors. Form submissions may be routed through a secure email relay service. Each processor operates under a data processing agreement that limits their use of your information.

You may request a copy of the personal data we hold about you, ask us to correct inaccurate details, or demand deletion of your records. You can also withdraw consent for analytics tracking at any time. To exercise these rights, contact us by email or phone using the details below. We respond to verified requests within 30 days.

For any privacy-related question, data access request, or complaint, reach us at info@gigaondes.com or call +60 11 893 4234. Our office is located at Jalan Udang Galah, Klang City, Selangor, 42009, Malaysia. We handle each request confidentially and confirm receipt within two business days.

This website does not make false promises about network performance, coverage guarantees, or delivery timelines. All technical specifications are provided for general reference and verified during a site survey. We do not claim affiliation with any government body or industry association unless explicitly stated in a signed agreement.