Tell us about your corporate network requirements and our engineering team will assess the microwave transmission options for your sites.
Share your company name and the role you play in network planning or procurement.
Select the cooperation format that fits your project: site leasing, build-to-suit, or managed backhaul.
Leave a direct contact line and our infrastructure specialists will respond within two working days.
Direct lines for tower maintenance, link diagnostics, and network planning inquiries.
Call our operations desk at +60 11 893 4234. The line is staffed around the clock, and a technician will acknowledge the ticket within 30 minutes of your call. For non-urgent issues, email info@gigaondes.com and we will respond within one business day.
Yes. Our field engineers cover the Klang Valley and major industrial corridors in Selangor. On-site visits are scheduled within 48 hours for standard maintenance, and within 12 hours for critical faults affecting data throughput.
Have your site ID, tower reference number, and the approximate time the issue started. If you have access to your link dashboard, include the last recorded signal-to-noise ratio. This helps our team isolate the fault faster and reduces diagnostic time.
For new builds and capacity planning, email info@gigaondes.com with the subject line "Network Planning". A solutions engineer will review your site requirements and respond within two business days with a feasibility outline and proposed timeline.
Critical link failures get a 30-minute acknowledgment and a 4-hour resolution target. Major degradation affecting throughput gets a 2-hour response window. Standard configuration changes and firmware updates are handled within 24 hours.