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Clear rules for using Gigaondes microwave transmission services, including responsibilities, service limits, and the conditions under which agreements may be changed or ended.
Gigaondes designs, builds, and maintains high-frequency microwave transmission towers for corporate server networks in Malaysia. Our work covers site surveys, structural installation, radio link configuration, and scheduled maintenance. We do not provide consumer internet, mobile plans, or retail telecommunications equipment.
Clients must grant lawful access to tower sites, provide accurate technical specifications for their network requirements, and keep their contact details current. Any changes to the physical site or surrounding structures that could affect radio line-of-sight must be reported before work begins.
Transmission performance depends on spectrum licensing, weather conditions, and third-party grid power. Gigaondes does not guarantee uninterrupted uptime during severe tropical storms or when local authorities restrict tower access. We commit to documented service levels only where a written agreement states them.
Gigaondes is liable for direct damage caused by our own installation errors or maintenance faults. We are not liable for indirect losses, including business downtime, lost data, or penalties from your downstream customers, unless a separate contract explicitly covers those items. Our total liability in any claim is capped at the fees paid for the affected service period.
Either party may end a service agreement with 30 days written notice. Gigaondes may suspend service immediately if a client fails to pay, obstructs site access, or uses the infrastructure for unlawful purposes. Upon termination, we remove our equipment within a reasonable period unless the client requests a transfer in writing.
We may revise these terms to reflect new regulations, spectrum rules, or operational practices. Clients will receive notice at least 14 days before a change takes effect. Continued use of the service after that date counts as acceptance of the updated terms. For legal questions, contact info@gigaondes.com.